Harmony was created to help health care providers improve patient care and less time on the administrative burden of modern health care operations. This Harmony Privacy Policy (“Privacy Policy”) governs any personal information LeapX Inc Incorporated (“Harmony”, the “Company,” “we,” “us,” or “our”) collects, how we use and share that data, and your choices concerning our data practices.
Our goal with this Privacy Policy is to inform you about how Harmony works by explaining the data you provide, data we collect, how we use it to provide the Services, and when that data is shared. We provide artificial intelligence-powered document processing and business process automation services through our website (the “Site”) and our software services (such information, together with the Site, the “Services”).
The Services are directed towards our health care provider customers. The Services should not be used for personal, family, or household purposes, other than as described below. Before using the Services or submitting any personal information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Services, you agree to the practices we describe in this Privacy Policy. If you do not agree to this Privacy Policy, please do not provide us with your personal information through the Site or otherwise use the Services.
Personal Information You Provide Us: We collect personal information from you when you request a demo, participate in one of our events or conferences, contact us, visit the Site, our branded social media pages, or our offices, use the Service, apply for jobs, send communications to or receive communications from us, or otherwise provide personal information to us. The personal information we collect varies depending on what you choose to share, but it may include your name, phone number, mailing address, email address, job title, company name, and billing address.
If you are a patient of one of our health care provider customers and you communicate with us via text message for your appointment scheduling needs, we collect your responses regarding appointment details and related scheduling information on behalf of our health care provider customers.
We also have pages on social media sites such as YouTube, LinkedIn, and other third party platforms (“Social Media Pages”). When you interact with those Social Media Pages, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with personal information through the platform, and we will treat the personal information we receive in accordance with this Privacy Policy.
Internet Activity Data: When you visit, use, and interact with the Services, we may receive certain personal information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Services, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Services (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
Health Data: In order to provide the Services, our health care Provider customers share patient information with us through commonly-used forms in the health care industry. These forms include patient intake forms, referral forms, insurance forms, and other related health care documentation, which we process on their behalf for the purposes of automating administrative processes and appointment scheduling so that they can serve their patients’ health care needs better. We process health data that we are provided pursuant to our agreements with our health care Provider customers and we apply HIPAA privacy and security standards to all health data that we collect.
De-Identified Data: De-identified data is non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We use de-identified data for research and development of new products or tools, to refine our algorithms and machine learning applications, and to improve the Services. We may disclose such information publicly and to third parties, for example, in public reports about health, to partners under agreement with us, or in benchmarking information we provide to our health care provider customers.
If you are a patient of one of our health care provider customers and have questions about the processing of your health data, please contact us by following the instructions set forth in “Privacy Rights” below.
Cookies: We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it.
A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.